Shipping policy

All orders are processed within 3 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Domestic Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout.  In some cases you will be able to choose between shipping options.

 

Shipping option	Estimated delivery time	Price
Economy (Purchase $35 and up)	5 to 8 business days	Free
Economy (0lb–2.5lb)	5 to 8 business days	$4.00
Economy (2.5lb–5lb)	5 to 8 business days	$9.00
Economy (5lb–70lb)	5 to 8 business days	$19.90
Standard (0lb-1lb)	3 to 4 business days	$6.90
Standard (1lb-5lb)	3 to 4 business days	$9.90

International Shipping

Shipping charges for your order will be calculated and displayed at checkout. 

Shipping option	Estimated delivery time	Price
DHL Express	Estimated at checkout	Calculated at Checkout
USPS International	Estimated at checkout	Calculated at Checkout

 

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Made On Earth NYC, LLC is not responsible for these charges if they are applied and are your responsibility as the customer.

 

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 10 business days of receiving your shipping confirmation email, please contact us at hello@madeonearth.nyc with your name and order number, and we will look into it for you.

 

Refunds, returns, and exchanges

Please see our return policy page for full details.